So much love and attention has gone into creating Juices & Botanics so you can hydrate and grow your natural hair. Due to safety concerns once a bottle has been opened and used, we do not offer returns or exchanges. However, if your product was mishandled during shipping, please email care@juicesandbotanics.com within 7 business days of receiving your order so that we can resolve your issue. Please provide your order number with as many details, and pictures (if applicable), so that we can assist you.